What is a Business Development Company (BDC)?
A business development company (BDC) is an organization that works for small and medium sizes companies as well as distressed companies.
A BDC team helps companies grow at any stage of their development. The BDC helps companies regain sound customers and sales.
Why is important a Business Development Company for your dealership?
One of the main benefits is taking advantage of the sales potential with the additional services of a BDC team. The BDC teams know who their customers are (with a complete database) and what each one will need (sales potential report), and they can focus on strategies to transform that potential into real billing.
What is proposed is to focus not only on the vehicle that is sold but also on the services and businesses that surround it. For example, call the customer when they have been paying for their vehicle for a year. (First Anniversary). When maintenance service is needed. Like oil changes over 3k miles. Through the reports, it is possible to intelligently calculate when each client should be contacted to carry out their next service, taking as reference data such as the last date in the workshop, hours of use, and mileage. Thus, the seller can anticipate the customer's needs and guarantee that he does not take the unit to another higher level.
Automatically reschedule workshop shifts
Imagine that your client requests an appointment and forgets it. the person in charge of the Maintenance area can call him and define a new appointment.
Don't lose any contact
You can generate a schedule of calls for sellers, you can also reschedule contacts that have not been made because the seller could not make the call or has not found the customer.
Other main benefit of a BDC team is that you can hire 3 or 4 agents that can call all leads that are coming from different channels like social media, whatsapp, or referral program. The BDC Team job is to call the leads and ensure that leads are filtered and that they meet the minimum requirements to obtain a vehicle, so that sellers who are in the dealership do not waste time on people who do not qualify for vehicle financing.
If you need a BDC team, please reach us, we have many representatives ready to work.